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F.A.Q.

How Does It Work?

It's like an online Farmer's Market but with delivery or low contact pickup options!

Who Manages Superior Seasons for All the Producers?

Our online farmer's market was originally started in 2010 by 3 farms and is managed by Belluz Farms. Those who manage their own inventory and prices receive up to 90% of the price you pay!   The intention is to return as much money from all the sales to the individual farmers and producers as possible - after all, we're a producer too...  

Are There Membership Fees?  How Do I Know I'll Like What I Get?

There are No Membership Fees!  We offer a 100% guarantee that the products you get will be as described!  We're connecting you directly to the producers - visit our Producer page to learn more about who you're buying from, how they do it, or contact them directly for info.

How Much Does Delivery Cost?

For home deliveries only, we charge a delivery fee of $8.00 with no minimum order required. Business deliveries are free but require a minimum order of $150.  We only deliver within the city limits of Thunder Bay, Ontario. However, we can arrange to ship to other locations.

How Do I Sign Up as an Individual or Business?

Step 1 - Create an account

https://superiorseasons.localfoodmarketplace.com/Account/Register

Step 2 - Login

Using your email address and newly created password login to your account

Step 3 - Account set-up

Make sure your Billing Info matches the mailing address on your credit card.  Double-check your default distribution location is the ideal choice (though you can adjust this with each order on the checkout screen).  If you're buying as a business or having it delivered to a business address, fill in the organization name.  Otherwise, leave that blank.

Tell us about yourself so that we know who you are, how to contact you, and where you’d like orders delivered or picked up. Don’t worry you can make changes to these at any time. If you are a business requesting terms for payment or don't have a credit card, please send us an email so that we can discuss setting up your account for payment.

Step 4 - Ready to Go!

Your account is now fully set up. Feel free to start shopping! 

How Do I Order?

To provide the freshest products possible picked and packed personally for you, we have two ordering periods - watch when you login for the exact times to order

Due to the seasonality of many of our products you can only order the assigned days of the week just prior to distribution.  This ensures that high-quality, fresh products are delivered to you in quantities our producers can actually produce.  Products are updated every order cycle by producers based on what’s ready for harvest and last minute weather plays a big role in what we do for fresh perishables. If an item isn’t available when you want it, be sure to check back soon as it might just be coming off the field/greenhouse/barn/workshop!

When Do I Pay?

When you place an order, you are committing to pay for those items at the selected delivery/pick-up time.  

We accept major credit cards and, if necessary etransfer or cash.

For businesses who are buying in large quantities, payment terms are available. Contact us to make these arrangements.

When and Where do I Receive my Order?

You can select from our many distribution options each time you order. Watch for new options coming soon!

DELIVERY ($8):  Available within City limits.  We are using a new service to help narrow your delivery times down.  You will receive an email at least 1 day before with a 1-hour window for your delivery and then the 2nd email on the day which will tell you when we're about 15 minutes away!  Deliveries are made to the address you have specified on your account.  Please leave a cooler outside your front door if you are ordering anything requiring refrigeration, particularly if you won't be home when we stop.  

Addresses on or North of Oliver Rd. delivery is Wednesday (Mid-week distribution period) or Saturday (Weekend distribution).  Addresses South of Oliver Rd. delivery is Thursday (Mid-week distribution) or Saturday (Weekend distribution).

PICKUPS ($2) are available from the following locations at this time. Please thank our partner locations for generously hosting us by shopping there when you stop in to get your order!

  1. Rose N Crantz Coffee - 905 Copper Cres.  Wednesdays and Saturdays 12-4pm. (They are also open every day except Sunday if you happen to miss the assigned day and need to go another day!)

  2. Superior Seasons Farm Store in Goods & Co at 251 Red River Rd. - For Weekend distribution on Saturday 12-4pm; For Weekday distribution on Wednesday 12-6pm.  (They are also open Tues-Sunday if you happen to miss the assigned day!)

  3. Belluz Farm Store at 752 Candy Mountain Dr., Slate River: Saturdays or Wednesdays 4-6 pm.

  4. Currently CLOSED Thunder Bay Regional Hospital - Staff Only:  Wednesdays.  Contact us or your Wellness committee for more info.

  5. Currently CLOSED Thunder Bay District Health Unit - Staff Only:  Wednesdays.  Contact us or your Wellness committee for more info.

Oh No! I Forgot/Can't Pick Up My Order! Now What?

As picking and packing are done to order, and often include fresh, perishable items, we are counting on you to receive and pay for your order. We will go above and beyond to try and make special arrangements.  Note:  most pickup locations are open the next day and will have fridges and freezers to protect your order if necessary!

Please email superiorseasonsfood@gmail.com as soon as you are aware of any changes to your delivery or pickup options.

Ultimately when you confirm your order you accept the terms of service. We reserve the right to charge you for a product even if our attempts to make special arrangements for you are unsuccessful.

How Can I Sell Through This Market?

Send an email to superiorseasonsfood@gmail.com and we’ll send you a vendor package!