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F.A.Q.

How does this work?

It's like an online Farmer's Market.

Who manage Superior Seasons for all the producers?

Our online market was originally started in 2010 by 3 farms and is managed by Belluz Farms on a cost recovery basis for all the vendors which results in the producer managing their own inventory getting up to 95% of the price you pay!  The intention is to return as much money from all the sales to the individual producers as possible - after all, we're a producer too...  

Are there membership fees? How do I know I'll like what I get?

There are No Membership Fees!  We offer a 100% guarantee that products you get will be as described!

How much does delivery cost?

For home deliveries only, we charge a delivery fee of $5.00 with no minimum order required. Business deliveries are free but require a minimum order of $25. We only deliver within city limits of Thunder Bay, Ontario, however can arrange shipping to other locations.

How do I sign up as an individual or business?

Step 1 - Create an account

https://superiorseasons.localfoodmarketplace.com/Account/Register

Step 2 - Login

Using your email address and newly created password login to your account

Step 3 - Account set-up

Here you can select whether you’re buying as a business or individual and name an organization you might be buying for.

Tell us about yourself so that we know who you are, how to contact you, and where you’d like orders delivered or picked up, don’t worry you can make changes to these at anytime.

Step 4 - Ready to Go!

Your account is now fully set up feel free to start shopping! If you are business requesting terms for payment, or don't have a credit card, please send us an email so that we can discuss setting up your account for payment.

How do I order?

To provide the freshest products possible, we have two ordering periods.

Order between Friday at 8am and Monday at 4:30 pm for Wednesday delivery or Thursday pickup

OR

Order between Tuesday at 8am and Thursday 4:30pm for Saturday delivery or pickup

Due to the seasonality of many of our products you cannot order a week or more in advance.  This ensures that high quality, fresh products are delivered to you in quantities our producers can actually produce.  Products are updated every order cycle by producers based on what’s ready for harvest and weather plays a big role in what we do, if an item isn’t available when you want it be sure to check back soon as it might just be coming off the field!

When do I pay?

When you place an order, you are committing to pay for those items at the selected delivery/pick up time.  We DO NOT charge your credit card or account until AFTER delivery is completed to ensure you get everything you wanted fresh from the fields.

We accept cash, cheque and major credit cards - please inquire for more information if you would like to add a credit to your account.

For businesses who are buying in large quantities, payment terms are available. Contact us to make these arrangements.

When and Where do I Receive my Order?

You can select from our distributions options each time you order - watch for new options coming soon!

Deliveries are done on Saturdays, 11:00 am - 3:00pm, and Wednesdays, 1:00 pm - 4:00 pm, and go to whatever address you have used on your account.

Pickups are available from two locations at this time:

  1. The Thunder Bay Country Market from Belluz Farms' table: Saturdays, 9:00 am - 12:00 pm or Wednesdays, 4:00 pm - 6:00 pm

  2. Belluz Farm Store at 752 Candy Mountain Dr., Slate River, ON: Saturdays, 2:00 pm - 4:00 pm or Thursdays, 2:00 pm - 4:00 pm

Oh no! I forgot/can't pickup my order! Now what?

As picking and packing are done to order, and often include fresh, perishable items we are counting on you to receive and pay for your order. We will go above and beyond  to try and make special arrangements.  

Please email superiorseasonsfood@gmail.com as soon as you are aware of any changes to your delivery or pickup options.

Ultimately when you confirm your order you accept the terms of service. We reserve the right to charge you for a product even if our attempts to make special arrangements for you are unsuccessful.

How can I sell through this market?

Send an email to superiorseasonsfood@gmail.com and we’ll send you a vendor package!